Shipping policy
ROGUE CULTR – FASHION SHIPPING POLICY
At Rogue Cultr, we aim to dispatch your fashion orders quickly and safely. Please read our Shipping Policy carefully before placing your order.
1. PROCESSING & DISPATCH
- Orders placed before 12pm AEST Monday – Friday will be shipped the same day.
- Orders placed after 12pm will be shipped the next business day.
- Clothing and swimwear items are dispatched within 1–2 working days upon receiving your order.
2. DELIVERY TIMES
- Domestic (Indonesia): Estimated 2–5 business days, depending on location.
- International: Estimated 5–7 business days via DHL, depending on destination and customs clearance.
Delivery times are estimates provided by our carriers. Occasionally, delays may occur due to customs processing or external factors beyond our control.
3. DELIVERY HOURS
Deliveries occur between 8am – 6pm Monday to Friday.
4. DELIVERY SIGNATURE OPTIONS
At checkout, you can select your preferred delivery option:
- Signature Required: Your parcel will require a signature upon delivery. If no one is available, the courier will leave a card and your order will be sent to the nearest collection centre for collection.
- No Signature Required (Authority to Leave): Your parcel will be left in a safe place at your address if you are not home. Please note that Rogue Cultr is not liable for any loss or damage once your parcel has been delivered under Authority to Leave.
5. SHIPPING ADDRESS CHANGES
Once your order is on its way, we are unable to change the shipping address. Please ensure your details are correct at checkout.
6. TRACKING YOUR ORDER
You will receive a shipping confirmation email with tracking details once your order has been dispatched.
If you do not receive your tracking information within 3 business days of your order, please contact us at 📧 info@theroguelabel.com.
7. DUTIES & TAXES
- International customers: Duties and taxes are not included in your order total. These are determined by your local customs authorities and are the customer’s responsibility.
- Rogue Cultr reserves the right to deduct any return costs from your refund if an order is refused at customs due to unpaid duties and taxes.
We recommend checking your local customs website for estimated costs before ordering.
8. OUT OF STOCK ITEMS
If an item is out of stock or does not pass our quality control checks, we will notify you within 24 hours to resolve the issue.
9. CONTACT US
For any questions about your order or shipping, please contact us:
At Rogue Cultr, we value your trust and are committed to ensuring your orders reach you swiftly and safely.
ROGUE CULTR – ART SHIPPING POLICY
At Rogue Cultr, we take great care to package and deliver your art so it arrives safely and beautifully. Please read our Art Shipping Policy carefully before ordering.
1. PROCESSING & DISPATCH
Unframed Art
- All unframed artworks are carefully rolled into protective tubes to ensure safe delivery.
- Orders are dispatched within 1–3 working days via DHL.
- Worldwide Shipping: We ship unframed art to all international destinations, with an estimated delivery time of 5–7 business days, depending on your location and customs clearance.
Framed Art
- Bali Delivery: We currently offer framed art delivery within Bali only.
- Once your order is processed, it will be delivered directly to your specified address in Bali.
- You will receive tracking or delivery details upon dispatch.
Rest of Indonesia: For framed art delivery to other regions within Indonesia, please contact us before ordering for a custom shipping quote:
📧 info@theroguelabel.com
2. SPECIAL REQUESTS
If you have any specific delivery requests, requirements, or instructions, please email us at info@theroguelabel.com prior to your order being processed. Early communication avoids delays and ensures your artwork arrives exactly as needed.
3. DAMAGED ITEMS
- We take every precaution to pack your artwork safely. However, if your order arrives damaged, please contact us immediately upon delivery with clear photos of the damage.
- We will assess the damage and discuss a replacement or store credit if applicable.
Please note: We do not issue refunds for items damaged via the courier.
4. CONTACT US
For all art shipping inquiries, special delivery requests, or questions about your order, please contact us:
At Rogue Cultr, we value your trust and are committed to ensuring your art arrives safely and beautifully, wherever you are in the world.