Refund policy

ROGUE CULTR RETURNS POLICY

At Rogue Cultr, we want you to feel confident with every purchase.

Please read our Returns Policy carefully to understand your rights and responsibilities for both in-store and online purchases.

1. IN-STORE RETURNS (FASHION ITEMS)

Return Window: Items purchased in-store may be returned within 24 hours of purchase.

Eligible Items: Menswear and other fashion items excluding swimwear, activewear, and sleepwear.

Conditions:

  • Items must be unworn, unwashed, with all original tags attached.
  • No perfume, wash scents, or marks present.
  • Must be returned with proof of purchase.

Refund Type: Store credit only, to be used immediately at the time of return.
No credit vouchers issued for later use.
No partial credit or change given if the replacement item is of lesser value.

Final Sale: Once store credit has been used, the sale is considered final.

2. ONLINE RETURNS (FASHION ITEMS)

Return Window: You may request a return within 7 days of receiving your order.

Eligible Items: All fashion categories including swimwear, activewear, and sleepwear, under strict conditions:

  • Items must be unworn, unwashed, with all original tags and hygiene seals intact.
  • No perfume, wash scents, or signs of wear.

Refund Type:

  • Returns are eligible for store credit only, issued for use online only.
  • Online store credits cannot be used in-store.

Return Costs:

  • All return shipping, taxes, and duties are the responsibility of the customer.
  • Rogue Cultr is not liable for returns lost in transit; we recommend using a traceable courier service.

Return Process:

  • Contact our team at info@theroguelabel.com to request a Return Authorisation (RA).
  • Returns without an approved RA will not be processed.
  • Once received and quality checked, store credit will be issued via email.

Final Sale: No refunds are offered for online returns. Store credits are valid for 6 months from date of issue.

3. ART PRODUCTS RETURNS

General Policy: Due to the fragile and custom nature of our art pieces, we do not accept returns or exchanges on any art products, including framed or unframed works.

Faulty or Damaged Items:

  • If your art piece arrives damaged or with a manufacturing fault, please contact us immediately upon delivery at info@theroguelabel.com with photos of the damage.
  • If assessed as faulty or damaged, we will arrange a replacement or store credit.

No refunds are issued for art products.

4. FAULTY ITEMS (ALL PRODUCTS)

We aim to provide products of the highest quality. If you receive an item with a manufacturing fault:

  • Contact us immediately upon receipt at info@theroguelabel.com with clear photos.
  • If assessed as faulty, we will provide a replacement or store credit at your request.
  • Items deemed to have been damaged by misuse or failure to follow care instructions will not be considered faulty and will be returned to you at your cost.

5. CONTACT US

Have questions about your return or require further assistance? We’re here to help.

📧 info@theroguelabel.com

At Rogue Cultr, we value your support and look forward to ensuring your shopping experience is seamless and enjoyable.