Privacy policy
ROGUE CULTR PRIVACY POLICY
At Rogue Cultr, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information, whether you shop with us online or visit our retail store.
1. DATA WE COLLECT
A. Online Purchases
When you make a purchase through our website, we collect:
- Your name
- Email address
- Phone number
- Shipping and billing address
- Payment details (processed securely via Shopify Payments or Midtrans)
- Purchase history
- Device information (IP address, browser type) collected via cookies for site functionality and analytics
B. In-Store Purchases
When you shop in-store, we may collect:
- Your name
- Email address (if you join our mailing list)
- Phone number (if provided for order notifications or pick-ups)
- Purchase history
C. CCTV
For security purposes, our retail store uses CCTV surveillance. Footage is kept securely and accessed only by authorised management and security personnel when required.
2. HOW WE USE YOUR INFORMATION
We use your personal data to:
- Process and fulfil your orders
- Provide customer support
- Contact you regarding your orders or returns
- Send you marketing communications via email (you can opt-out anytime)
- Improve our website, products, and services
- Ensure the security and safety of our customers and staff
- Comply with legal and tax obligations
3. DATA SHARING
We value your privacy. We do not sell your personal data to third parties. Your information is shared only with:
- Shopify, our e-commerce platform host
- Payment processors (e.g. Shopify Payments, Midtrans)
- Shipping and logistics providers to deliver your orders
- Email marketing platforms (Shopify Email) to communicate with you
- Legal authorities if required by law
All data sharing is limited to operational necessity and protected by appropriate agreements.
4. DATA RETENTION
We retain your personal information for as long as necessary to:
- Provide you with our services
- Comply with legal, tax, and accounting obligations
- Resolve disputes and enforce our agreements
You may request deletion of your personal information, subject to legal requirements.
5. DATA SECURITY
We are committed to keeping your personal data secure by:
- Using SSL encryption on our website
- Securing our point-of-sale systems
- Restricting access to authorised staff only
- Maintaining appropriate physical and electronic security measures
6. YOUR RIGHTS
You have the right to:
- Opt out of marketing communications at any time by clicking ‘unsubscribe’ in our emails or contacting us directly
7. CONTACT US
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
At Rogue Cultr, we value your trust and are committed to protecting your privacy while providing an exceptional shopping experience, both online and in-store.